Support
We're here to help you get the most out of Speks.
Email Support
For any questions, bug reports, or feature requests, email us at support@speks.ai. We typically respond within 24 hours on business days.
Common Topics
- Installation & setup
- After installing Speks from the Shopify App Store, visit your Shopify admin and open the app to connect your store. The chatbot widget will appear on your storefront once you enable the app embed in your theme settings.
- WhatsApp setup
- Open Dashboard → WhatsApp to connect your WhatsApp Business number through the guided Meta signup flow. Once connected, you can monitor conversations, pause automation, and manage human handoff from the inbox.
- Billing & plans
- Plans are managed through Shopify's billing system. You can view or change your plan from the Subscription page in the Speks dashboard, or from the plan selection page in your Shopify admin.
- Widget not appearing
- Make sure the Speks app embed is turned on in your Shopify theme editor (Online Store → Themes → Customize → App embeds). If you use a custom theme, ensure it supports app blocks.
- Data & privacy
- Read our Privacy Policy for full details on what data we collect and how it's used. To request data deletion, email privacy@speks.ai.
- Uninstalling
- You can uninstall Speks at any time from your Shopify admin under Apps. Your data will be deleted within 30 days per our retention policy.
Response Times
| Priority | Target Response |
|---|---|
| Critical (app down / billing issue) | Within 4 hours |
| General questions & bugs | Within 24 hours |
| Feature requests | Within 3 business days |