Troubleshooting

Common fixes for sync, widget, auth, and WhatsApp setup issues.

Widget not showing

Confirm the theme app embed is enabled and saved.

Clear theme cache and hard-refresh your storefront.

Check Store data for indexing status. Retry sync from the dashboard.

Ensure your Shopify access token is valid — reinstall the app if auth errors persist.

Return to Dashboard → WhatsApp and review the onboarding timeline for the latest step and error message.

If Meta setup was cancelled or expired, start the connection again and finish the full Embedded Signup flow in one session.

Email support@speks.ai or visit the Support page.