policy
Answers common policy questions
Make information about shipping, returns, privacy, and other store policies easier for shoppers to find in the moment.
auto_awesome Customer support
A Shopify customer support chatbot for the questions that should not wait.
Speks helps shoppers get useful answers while they browse, ask about store policies, or need help finding the right next step—without making every routine question a support ticket.
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Helps with order-related questions
Give customers a clearer path when they need information about an existing order or the steps to resolve an issue.
support_agent
Leaves room for people
Use automation for the repeatable questions, while keeping human support available for nuanced or high-value conversations.
Explore Speks
More ways to make shopping conversations useful.
Shopify AI chatbot
See how Speks supports the full shopping conversation.
Learn more arrow_forwardReduce support tickets
Read the practical guide to handling repetitive questions without losing the human touch.
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Help shoppers choose the right item before they need support.
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