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Answers from your Shopify catalog
Speks uses your products, variants, collections, and store policies to give shoppers helpful, store-specific answers.
auto_awesomeShopify AI chatbot guide
What is a Shopify AI chatbot — and how can it help shoppers choose and buy?
A Shopify AI chatbot gives customers useful, store-specific answers while they shop. Speks uses your catalog and policies to help people discover products, compare options, and move forward with confidence.
This guide covers what it does, when it helps, and what to look for before you install one.
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Ask our product expert
Online now
I need a gift under $100. What do you recommend?
I can help with that. Are you shopping for someone who prefers something practical, personalized, or a little more premium?
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Catalog-aware help
Recommendations can be grounded in the products and variants in your Shopify store.
Powered by Speks AI
Built for shopping conversations
What does a Shopify AI chatbot actually do?
At its best, it is not a generic chat bubble. It helps shoppers use the information already in your Shopify store to make a decision without waiting for a person.
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Guides shoppers to the right product
Turn broad questions into useful recommendations, product comparisons, and next steps without sending customers searching through your catalog alone.
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Keeps conversations moving
Stay available for the questions that come in after hours, while keeping your team in control when a human response matters.
The shopper journey
Helpful answers matter at more than one moment.
Most ecommerce questions are not just support requests. They are small moments of uncertainty that can either move a shopper closer to a purchase or send them away to keep searching.
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“What would work for me?”
Turn a broad need into a focused shortlist using the products in your store.
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“Which option is right?”
Explain product differences, variants, compatibility, and the details behind a buying decision.
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“What happens after I buy?”
Make policies, delivery expectations, and common post-purchase answers easy to find.
How it works
From store data to better shopper answers.
Get started with the information your store already has, then make the assistant available where customers need it.
Read the installation guide arrow_forward- 01
Connect your Shopify store
Install Speks and approve access to the product and store information your assistant needs to answer accurately.
- 02
Sync your catalog and policies
Speks keeps product details, variants, and the policies shoppers ask about available to your assistant.
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Add chat to your storefront
Enable the theme app embed, then let shoppers start a conversation wherever they need help deciding.
Is it the right fit?
Use AI for the questions that slow shoppers down.
AI should make the first answer faster and more useful. It should not force every customer interaction into automation when a person is the better next step.
Read AI chatbot vs. live chat arrow_forward- check_circleYour team repeatedly answers product, variant, delivery, or return questions.
- check_circleShoppers need help narrowing a catalog before they are ready to check out.
- check_circleQuestions arrive outside the hours your team can respond live.
- check_circleYou want faster first answers without losing the option for human support.
Explore use cases
Choose the shopper conversation you want to improve.
Shopify AI chatbot FAQs
Ready when your shoppers are
Give every Shopify shopper a faster path to the right product.
Connect Speks, sync your catalog, and make helpful answers available across your storefront.
Install Speks for Shopify arrow_forward